Refund policy

Avexli Returns & Refund Policy

At Avexli, customer satisfaction is our top priority. We offer a transparent, reliable, and smooth return experience across India.

1. Free Pre-Dispatch Cancellation:
- Customers can cancel their order free of charge at any time before the parcel is handed over to our courier partners for dispatch.
- Once dispatched, an order cannot be canceled in transit. You may receive the delivery and initiate a standard return request within our 7-day return window.

2. 7-Day Return Window:
- Return or replacement requests must be raised within 7 days from the date of parcel delivery.
- Garments must be unworn, unwashed, unaltered, and returned with original brand tags attached in original Avexli packaging.

3. Damaged / Defective / Wrong Items:
- If a parcel arrives visibly damaged, defective, or incorrect, please notify our customer care team within 48 hours of delivery along with package photos.
- Avexli provides 100% free reverse pickup and will promptly initiate a replacement or process a full refund subject to inspection under our 7-day policy.
- For size exchanges or change of mind, a standard return courier charge (₹70) applies, or the customer may return the item via their preferred courier.

4. Inspection & Refund Timeline:
- Once the returned parcel reaches our fulfillment hub, standard quality inspection takes 1 to 2 business days.
- Prepaid Orders: The refund amount will be credited back to your original payment method within 5 to 7 business days following inspection approval.
- Cash on Delivery (COD) Orders: Refunds are transferred directly to your bank account (NEFT/IMPS) or UPI ID within 5 to 7 business days after return inspection approval and receipt of valid customer account details.

Customer Support:
- Email: help.avexli@gmail.com
- Phone: +91 7501722517
- Hub: Sadhuapota, Avexli, Panskura, Purba Medinipur, West Bengal - 721634, India
- Website: https://avexli.in